Kelm Hire

Privacy Policy

Kelm Hire is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information 

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access you’re Personal Information, please contact us in writing. Kelm Hire will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information 

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Google Analytics

Kelm Hire uses Google Analytics to collect and analyze user data on our website or digital platforms. We prioritise the protection and privacy of your personal information and strive to provide transparency regarding the collection, usage, and sharing of data through Google Analytics. Please ensure you read this policy carefully, and understand our practices and how your information is handled.

Data Collection

  1. When you visit our website and interact with any of our digital platforms, Google Analytics automatically collects certain information about your browsing activities. This includes but is not limited to:
    • Internet Protocol (IP) address
    • Browser type and version
    • Device type and operating system
    • Referring website or source
    • Pages visited and time spent on each page
    • Clicks, scrolling, and mouse movements
    • Demographic information (age, gender, interests) if available
  1. Purpose of Data Collection: We use Google Analytics to gain insights into our website’s performance, user behavior, and demographics. The data collected allows us to:
    • Understand how users navigate our website
    • Improve our website’s functionality and user experience
    • Measure the effectiveness of our marketing campaigns
    • Personalize content and tailor our offerings to user preferences
    • Analyze trends and patterns to optimize our business strategies

Google Analytics and Cookies

  1. Google Analytics uses cookies, which are small text files placed on your device to track and store information. These cookies collect anonymous data unless you choose to provide personally identifiable information voluntarily. You can manage all your cookie preferences through your settings in your browser or opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Data Sharing

  1. We may share the collected data from Google Analytics with our trusted partners, affiliates, or service providers who assist us in operating our business effectively. However, we do not and will not disclose any personally identifiable information to these third parties unless necessary for the purposes stated in this Privacy Policy or required by law.

Google Ads Remarketing 

  1. Kelm Hire used Google Ads remarketing. Third-party vendors, including Google, show our ads on sites across the internet and use cookies from our website to serve ads based on your past visits to this website.

Policy Updates 

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries 

If you have any queries or complaints about our Privacy Policy please contact us at:

106 Herald St, Cheltenham, VIC, 3192
[email protected]
03 9534 8904

Kelm Hire, we make it happen.

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